Privacy Policy

Overview

Our Commitment to Your Privacy

At 89l, we recognise that the privacy of our users is a fundamental right. This Privacy Policy describes the types of personal information we collect from players on our platform, how that information is used, the limited circumstances under which it may be shared with third parties, and the measures we take to keep it secure. By accessing or using 89l, you acknowledge that you have read and understood this policy in its entirety.

This policy applies to all users accessing 89l from Bangladesh and any other jurisdiction. Whether you are a registered member placing bets on BPL cricket, enjoying live casino games, or simply browsing our slots catalogue, the same high standards of data handling apply to your interaction with our platform. We do not sell, rent, or trade your personal data to any outside parties for marketing purposes under any circumstances.

We encourage you to read this document carefully. If you disagree with any part of this Privacy Policy, please discontinue your use of 89l and contact our support team to request account closure. We may update this policy from time to time to reflect changes in our practices or legal requirements; any material changes will be communicated via a notice on the platform or by email to registered users.

Information We Collect

In order to provide a safe, reliable, and enjoyable gambling experience, 89l collects certain categories of personal information from its users. The scope of data collected depends on the nature of your interaction with the platform — for example, unregistered visitors who only browse the site provide less data than registered members who make deposits and place bets. The categories of information we may collect include:

• Identity and contact information: full name, date of birth, email address, and phone number provided during registration.
• Account credentials: username and encrypted password used to access your 89l account.
• Financial information: transaction history, deposit amounts, withdrawal requests, and payment method identifiers (e.g., bKash or Nagad mobile wallet numbers, masked card digits) — full payment credentials are not stored on our servers.
• Technical data: IP address, device type, operating system, browser type, and session activity logs used for security and fraud prevention.
• Behavioural data: pages visited, games played, bet history, session duration, and feature usage patterns to help us improve the platform and personalise your experience.

We collect this information directly from you when you register, make a deposit, contact support, or use the platform, as well as automatically through cookies and server logs as described in the Cookies section below.

How We Use Your Information

89l uses the personal information it collects solely for legitimate business purposes that are directly connected to the operation and improvement of our gambling platform. Specifically, we use your data to:

• Create and manage your player account, verify your identity, and process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Deliver customer support, respond to your enquiries, and resolve disputes or complaints in a timely manner.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct to maintain a safe environment for all users.
• Personalise your experience on the platform — for example, displaying relevant game recommendations, bonus offers suited to your play history, or cricket betting markets aligned with tournaments you follow.
• Send you transactional notifications such as deposit confirmations, withdrawal processing updates, and password reset emails — strictly operational communications, not unsolicited marketing.
• Analyse aggregate usage patterns (anonymised where possible) to improve platform performance, fix bugs, and enhance the overall quality of the 89l experience for all Bangladesh players.

Cookies and Tracking Technologies

89l uses cookies — small text files stored in your browser — along with similar tracking technologies such as web beacons and local storage objects. These are used to keep you logged in during your session, remember your preferences (such as language selection), and gather anonymised analytics about how the platform is used. No personally identifiable data is transmitted through tracking technologies alone.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please be aware that disabling cookies may affect the functionality of certain features on the 89l platform — for example, persistent login sessions may not work correctly without session cookies enabled.

Data Sharing and Disclosure

89l does not sell, license, or otherwise commercially exploit your personal data. We may share your information only in the following narrowly defined circumstances:

• Service providers and processors: trusted third-party vendors (such as payment gateways processing bKash and Nagad transactions, KYC verification partners, and hosting infrastructure providers) who require limited access to your data solely to perform contracted services on our behalf. All such parties are bound by strict data-processing agreements.
• Legal and regulatory obligations: where we are required by applicable law, court order, or regulatory direction to disclose user information, we will comply while limiting disclosure to the minimum information legally required.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, user data may be transferred to the acquiring entity, which would be required to honour this Privacy Policy or provide equivalent protections.

In all cases, we apply the principle of data minimisation — we share only what is strictly necessary and ensure that any recipient is bound by confidentiality obligations at least as stringent as those set out in this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy any outstanding legal, regulatory, tax, or accounting requirements. For most categories of player data, this retention period does not exceed five years from the date of account closure or the last recorded transaction, whichever is later.

Anonymised or aggregated data that cannot be used to identify you individually may be retained indefinitely for statistical and research purposes. When data is no longer required, we use secure deletion methods to destroy it in a way that makes recovery impossible.

Security Measures

89l employs a multi-layered approach to information security. All data in transit between your device and our servers is protected by TLS/SSL encryption. Data at rest is stored in encrypted form on access-controlled servers hosted in secure data centres. We conduct periodic security audits and vulnerability assessments to identify and remediate risks before they can be exploited.

Access to personally identifiable information is restricted on a strict need-to-know basis; only those team members whose job functions require access are granted it, and all such access is logged and audited. Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that may affect your rights or freedoms, we will notify affected users and relevant authorities in accordance with applicable requirements.

Your Rights and Choices

As a user of 89l, you hold meaningful rights over your personal data. Subject to verification of your identity, you may exercise any of the following rights by contacting our support team:

• Right to access: request a copy of the personal data we hold about you, in a portable and readable format.
• Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: request that we limit how we use your data while a dispute or request is being investigated.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

We aim to respond to all data-related requests within 30 days of receipt. In complex cases this may be extended, and we will inform you accordingly. There is no fee for making a data request, provided it is not manifestly unfounded or excessive.

Payment Data and Financial Privacy

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the actual transaction is processed by the relevant payment provider operating under their own security and privacy framework. 89l receives confirmation of transaction status and a masked reference identifier, but does not store your full mobile wallet PIN, card number, or CVV code at any point.

All financial records are retained for the minimum period required by applicable anti-money-laundering (AML) regulations. These records may be subject to disclosure if required by a competent authority investigating financial crime, but will not be shared for any other purpose.

Children's Privacy and Age Restriction

89l is strictly an adults-only platform. We do not knowingly collect personal information from any person under the age of 21. Players must be 21 years or older to register an account, make a deposit, or participate in any gambling activity on the platform. During the registration process, we require users to confirm that they meet this age requirement, and we reserve the right to request documentary proof of age at any time.

If we become aware that personal data has been submitted by a user who is under 21 years of age, we will promptly close the relevant account, void any associated transactions, return any remaining balance to the payment source where possible, and securely delete the data in question. If you believe that a minor has accessed or registered on our platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

89l reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, new features introduced to the platform, or updates in applicable laws and regulations. When we make material changes, we will post a prominent notice on the 89l platform for a reasonable period prior to the change taking effect, and — where we hold your email address — we will send a notification to your registered email.

Your continued use of 89l following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We recommend reviewing this policy periodically so that you remain informed about how we protect your information.

Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 89l handles your personal data, our dedicated support team is available to assist you. We take all privacy-related enquiries seriously and will respond within the timeframes described above.